Shipping Policy
Order Processing
At Lisa’s Closet, we carefully prepare every order to make sure it arrives in great condition.
Please allow 1 to 3 business days for order processing before your package is shipped. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Our estimated delivery time is 5 to 15 business days, depending on your location.
We work with reliable shipping partners to make sure your order is delivered safely and as quickly as possible. Once your order has been shipped, you will receive a confirmation email with your tracking details.
Shipping Costs
We are happy to offer free shipping on all orders. There is no minimum order amount required, and your package will be delivered to your address at no extra cost.
How to Place an Order
Placing an order with Lisa’s Closet is simple:
Choose your favorite items and add them to your cart
Go to checkout and review your shipping information carefully
Complete your payment using our secure SSL-encrypted checkout
Receive an order confirmation by email once your purchase is complete
Delivery Delays
While we always aim to deliver within the estimated timeframe, shipping may occasionally take longer due to busy seasonal periods, customs processing, carrier delays, or other unexpected logistics issues.
If there is a delay with your order, we will do our best to keep you informed and help where possible.
Customer Support
If you have questions about your shipment or need help with your order, please contact us at:
We’re always happy to assist you.
Shipping Insurance
To offer extra peace of mind, Lisa’s Closet provides optional Shipping Insurance at checkout.
If you add Shipping Insurance to your order, your package will be protected in the following situations.
What Is Covered
Lost Packages
If your package is lost during transit or does not arrive, we will send a replacement at no additional cost.
Damaged Packages
If your order arrives damaged or visibly opened, we will replace the affected item or items free of charge.
How Shipping Insurance Works
If you purchased Shipping Insurance, please follow these steps if something goes wrong:
Contact our support team within 7 days of delivery or expected delivery
Provide your order number
Send photos if the package or item arrived damaged
Send tracking details if the package appears lost
Once your request has been reviewed and approved, we will arrange a replacement as quickly as possible.
What Is Not Covered
Shipping Insurance does not apply in the following cases:
The shipping address entered at checkout was incomplete or incorrect
The package was marked as delivered and then taken by a third party
Delays caused by customs or the shipping carrier
Contact
For any questions regarding shipping or shipping insurance, please contact:
Lisa’s Closet
info@lisas-closet.com